> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.skratch.world/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Can I get a refund if I’m not satisfied with Power Ups?

Power Ups are an in-app purchase processed by the **App Store (iOS)** **or Google Play Store (Android)**. If you’d like to request a refund, please go through each respective app store’s refund process as Skratch is not able to assist on this directly.

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# Time frame to request a refund

Please note that the time frame to request a refund is determined by the App Store or Google Play Store, so it may vary depending on your purchase date and region.

Related articles:

* [Is payment one-time only for Power Ups?](https://skratch.crisp.help/en/article/is-payment-one-time-only-for-power-ups-laxbpw/)
* [What happens to my purchase if I change phone?](https://skratch.crisp.help/en/article/what-happens-to-my-purchase-if-i-change-phone-1ayf3ke/)