> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.skratch.world/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I request a refund?

Please submit a request to ${color}[#1a72f4](support@skratch.world) with the subject “eSIM Refund Request,” including order number, plan details, reason, and supporting evidence.

Our team will respond as timely as possible to all incoming refund requests, which will be reviewed in line with our [refund policy](https://skratch.crisp.help/en/article/what-is-the-skratch-refund-policy-for-esims-1vgkyq3/).