> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.skratch.world/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I update my APN settings?

Sometimes after installing an eSIM, your data may not connect right away. This is often fixed by updating your APN (Access Point Name) settings, which tell your phone how to connect to the mobile network. 

Certain Skratch eSIMs will require you to manually update your APN settings to access data, such as any plans on Android including Turkey, Uzbekistan or Georgia.

---

# How to update your APN settings

### ***On iPhone:***

* Go to “**Settings**” > Tap on “**Cellular**” or “**Mobile Service**”
* Select your Skratch eSIM > Tap on “**Cellular Data Network**” or “**Mobile Data Network**”
* Type “isp” in the APN fields 

![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/c/a/91cac38e26f2f000/how-do-i-update-my-apn-setting_eu1m40.png)
### ***On Samsung Galaxy:***

* Go to “**Settings**” > Tap “**Connections**” > Tap “**Mobile Networks**”
* Select **“Access Point Names**” or APNs > Add a new APN 
* Type “Skratch” in the name field and “isp” in the APN field > Save

|| Note: For other Android devices, the instructions above apply but “Connections” may instead be “Mobile Networks” depending on the device.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/c/a/91cac38e26f2f000/how-do-i-update-my-apn-setting_1klnc8r.png)