> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.skratch.world/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How does the money back guarantee work?

Skratch is committed to the best eSIM connectivity and customer experience. If you are encountering issues with your eSIM, please consult our knowledge base first to troubleshoot the issue and then reach out to our support team at ${color}[#1a72f4](support@skratch.world) to see how we can help. 

If we can’t resolve your issue and you still aren't satisfied, we will offer a 100% refund - no questions asked. Refer to our refund policy [here](https://skratch.crisp.help/en/article/what-is-the-skratch-refund-policy-for-esims-1vgkyq3/) before making a request.