Verification

• How do I change the email linked to my account?

  Learn how to change the email linked to your Skratch account in a few easy stepsFew readers

• If I’ve signed up with SMS, can I also link an email?

  We recommend adding an email to your account to provide an extra layer of security and backup. Here's how to do it in a few easy stepsFew readers

Data & Privacy

• How does Skratch protect my personal data?

  Please refer to our full Terms of Service and Privacy Policy for detailed informationFew readers

• What happens to my data if I delete my account?

  When you delete your Skratch account, all associated personal and account data is also deleted. This isn’t a temporary deactivation but a full deletion so please only delete your account if you don’t intend to use it againSome readers

• How do I withdraw consent for marketing communications?

  We don’t spam. If you wish to withdraw consent for any of our marketing communications you can do so in the following waysFew readers

• Can I request a copy of all information Skratch holds about me?

  Whilst we can't provide a full copy of each user's information, we can potentially try to cater to specific requests. Please reach out and we can discuss ad-hoc what is possibleFew readers

Other

• Can I use the app offline?

  Skratch is not currently built for full offline use. Certain features like marking territories and places on your map may still work offline but you will need to re-connect to a network to save those changes or risk losing themFew readers

• How do I manage app permissions?

  Skratch requests three kinds of optional app permissions to enhance your app experience, all of which you can opt in or outFew readers

• How do I add Skratch widgets to my device home screen?

  Skratch widgets let you see your travel progress right from your home screen. You can add them in a few easy steps and you can customize them to match your styleFew readers

• How do I change my username?

  Here's how to change the username associated with your Skratch accountFew readers

• If I change devices, will my data be saved?

  When you log into Skratch on another device, your account and map data will be saved. Your memories on the map will unfortunately not be saved and will need to be re-uploaded to your Skratch map as these are currently stored locallyFew readers